Product: Behind the Craft

Product: Behind the Craft

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September 2026

Your AI Doesn't Have a Feature Problem. It Has an Adoption Problem. | Charanya Kannan (Navan)
Navan's Charanya Kannan on building AI distribution-first, building more than just features that won’t get adopted, and how Navan grew its margins while…
 • Jeff Wharton
Leader Spotlight: Why trust is the real UX problem, with Angélique Wynants
Angélique Wynants is Senior Director, End User at EliseAI, where she’s building the company’s first dedicated end-user experience for renters on a…
 • Katie Schickel
Building AI Products for the Other 95% | Brian McMullin, SVP Product (Network Solutions)
Brian McMullin visits to talk why small business owners don't want another prompt box, what to do about inference costs before token pricing settles…
 • Jeff Wharton
Leader Spotlight: Building trust into real-time payments, with Abhijeet Ranadive
Abhijeet (Abhi) Ranadive is Chief Product Officer at Routable, where he leads product strategy for the company’s payments experience, including its…
 • Jessica Srinivas
Leader Spotlight: Building a platform-as-product culture, with Suneth Rupasinghe
Suneth Rupasinghe is Vice President of Global Enterprise Platforms & Services at HP, where he leads product management, engineering, and operations…
 • Katie Schickel
What Do You Do When AI Agents Replace Your Human Users? | Brandon Harris, VP of Product at Pantheon
Pantheon's VP of Product, Brandon Harris, on what happens to your business when most of your traffic stops being human, and why the web becoming one…
 • Jeff Wharton
Leader Spotlight: Why inclusivity is a growth strategy, not a nice-to-have, with Jennifer Schwartz
Jennifer Schwartz is VP of Digital Product at Universal Audio, where she leads digital product strategy for the pro audio brand.
 • Katie Schickel
Leader Spotlight: Making AI disappear into the flow of work, with Swapna Oundhakar
Swapna Oundhakar is a product leader who builds enterprise AI for the workplace.
 • Katie Schickel
Leader Spotlight: The context layer is the new differentiation, with Dhwani Soni
Dhwani Soni is a product, design, and transformation leader whose career has spanned enterprise software, security, communications, customer experience…
 • Jessica Srinivas
Product Sense: What It Is and Why AI Makes It Vital | Kevin Sung, VP of Product (Life360)
Life360's Kevin Sung on why shipping faster raises the price of bad judgment, and how a year of fixing quality problems at Dropbox turned into $24M in…
 • Imane Rharbi
Leader Spotlight: Building advisor technology that supports client trust with Anthony Montufar
Anthony Montufar is Chief Digital & Client Experience Officer at Equitable Advisors, where he leads enterprise digital strategy, advisor technology…
 • Jessica Srinivas
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